Question 1

Is there a free plan?

Accepted Answer

Yes. The Free plan includes the full real-time AI copilot with up to ~180 minutes per month. No credit card required.

Question 2

What's the difference between Starter and Growth?

Accepted Answer

Growth includes everything in Starter plus manager coaching dashboard, rep comparison and benchmarking, playbook enforcement and tracking, advanced CRM sync, and lower overage rates.

Question 3

How are minutes calculated?

Accepted Answer

Minutes are counted based on the duration of your live calls where Backdrop is actively listening and providing assistance.

Question 4

Do follow-up emails and summaries use minutes?

Accepted Answer

No. Follow-up emails and deal summaries are generated after the call ends and do not count toward your minute allocation.

Question 5

Do unused minutes roll over to the next month?

Accepted Answer

No. Minutes reset at the beginning of each billing cycle and do not roll over.

Question 6

What happens when I run out of minutes?

Accepted Answer

On paid plans, you can continue using Backdrop at the overage rate for your plan. On the Free plan, you can upgrade or wait until the next billing cycle.

Question 7

Is it billed monthly or annually?

Accepted Answer

Solo is billed monthly. Starter and Growth are billed annually for the best value.

Question 8

Can I add more seats mid-contract?

Accepted Answer

Yes. You can add seats at any time and they will be prorated for the remainder of your billing cycle.

Question 9

Can I upgrade from Starter to Growth mid-year?

Accepted Answer

Yes. Upgrades take effect immediately. You'll receive a prorated credit for the remainder of your current plan.

Question 10

Is there a trial for paid plans?

Accepted Answer

The Free plan gives you full access to the core product for as long as you want. No time limit on your account, no credit card required. When you’re ready for more minutes or team features, you can upgrade anytime.

Question 11

Is my call data secure?

Accepted Answer

Yes. Backdrop processes audio in real time and does not store raw call recordings. All data is encrypted in transit and at rest.

Question 12

Is Backdrop SOC 2 compliant?

Accepted Answer

Yes. Backdrop is SOC 2 Type II certified. Your data is encrypted in transit and at rest, access is role-based and audited, and we undergo continuous third-party security assessments. If your security team needs our full report, we can share it directly during evaluation.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards. Annual plans can also be paid via invoice.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. Monthly plans can be canceled at any time. Annual plans can be canceled at the end of the billing period.

Plans for every sales team

Free

Solo

Starter

Growth

Trusted by reps we admire

Pricing Questions

Plans for every sales team

Plans

Free

Solo

Starter

Growth

Trusted by reps we admire

Pricing Questions

01Is there a free plan?

02What's the difference between Starter and Growth?

03How are minutes calculated?

04Do follow-up emails and summaries use minutes?

05Do unused minutes roll over to the next month?

06What happens when I run out of minutes?

07Is it billed monthly or annually?

08Can I add more seats mid-contract?

09Can I upgrade from Starter to Growth mid-year?

10Is there a trial for paid plans?

11Is my call data secure?

12Is Backdrop SOC 2 compliant?

13What payment methods do you accept?

14Can I cancel anytime?