Backdrop Webhook Event Types

The two events Backdrop sends, call.summary.created and call.no_show.created, when each one is sent, and every field they carry.

Backdrop sends two events. Every event has the same shape: its type, the timestamp it was sent at, and the call in data.

Event	When it's sent	Use it to
`call.summary.created`	A call's summary is ready	Log the call and its summary in your CRM
`call.no_show.created`	The buyer didn't show up	Flag the meeting and get it rescheduled

`call.summary.created`

Sent once a call ends and Backdrop has written its summary, usually a minute or two after the call. This is the event most teams use to log calls in their CRM.

{
  "type": "call.summary.created",
  "timestamp": "2026-11-11T18:01:05.000Z",
  "data": {
    "id": "0b6f8a52-6f0f-4c59-9b55-2a4d1f3c7e10",
    "title": "Acme discovery",
    "startedAt": "2026-11-11T17:30:00.000Z",
    "endedAt": "2026-11-11T18:00:20.000Z",
    "durationSeconds": 1820,
    "userInfo": { "id": "user_2abc", "email": "dana@seller.com", "name": "Dana Rep" },
    "account": { "name": "Acme", "domain": "acme.com" },
    "attendees": [
      { "name": "Dana Rep", "email": "dana@seller.com", "team": "selling" },
      { "name": "Sam Buyer", "email": "sam@acme.com", "team": "buying" }
    ],
    "summary": "Acme wants a 30-seat pilot in Q1. Sam owns the budget and needs a security review first."
  }
}

`call.no_show.created`

Sent when the buyer was expected on a call and nobody from their side took part. It comes in two cases:

The rep recorded, but no buyer joined. You get call.summary.created for the call too.
Nobody spoke at all. Backdrop doesn't keep a silent call, so this is the only event you get. Its title and company come from the calendar meeting.

It carries the same call fields as call.summary.created, without summary.

{
  "type": "call.no_show.created",
  "timestamp": "2026-11-11T17:41:00.000Z",
  "data": {
    "id": "0b6f8a52-6f0f-4c59-9b55-2a4d1f3c7e10",
    "title": "Acme discovery",
    "startedAt": "2026-11-11T17:30:00.000Z",
    "endedAt": "2026-11-11T17:40:00.000Z",
    "durationSeconds": 600,
    "userInfo": { "id": "user_2abc", "email": "dana@seller.com", "name": "Dana Rep" },
    "account": { "name": "Acme", "domain": "acme.com" },
    "attendees": [
      { "name": "Dana Rep", "email": "dana@seller.com", "team": "selling" },
      { "name": "Sam Buyer", "email": "sam@acme.com", "team": "buying" }
    ]
  }
}

The call's fields

Field	What it is
`id`	The call's ID in Backdrop. Both events for the same call have the same `id`.
`title`	The call's title
`startedAt`, `endedAt`	When the call started and ended, in UTC
`durationSeconds`	How long the call lasted, in seconds
`userInfo`	The rep who recorded the call: `id`, `email` and `name`
`account`	The company the call was with: `name` and `domain`
`attendees`	Everyone on the meeting: `name`, `email`, and `team`, which is `buying`, `selling` or `unknown`
`summary`	The post-call summary. `call.summary.created` only.

To find the call's records in your CRM, match on account.domain and the attendees' emails rather than names. They're the same in Backdrop and in your CRM.

New fields may be added to events over time. Existing fields aren't renamed or removed.

Backdrop Webhook Event Types

call.summary.created

call.no_show.created

The call's fields

On this page

`call.summary.created`

`call.no_show.created`