Chorus Integration: Sync ZoomInfo Chorus Call Recordings
Connect ZoomInfo Chorus to Backdrop so your team's recorded calls and transcripts power real-time answers. Admin setup with a Chorus API token.
With Chorus connected, your team's recorded customer calls become a source Backdrop draws on: how prospects describe their pain, the objections that come up, and how your best reps answer them.
Who can set this up
A Backdrop workspace admin. The connection is shared by everyone in your workspace.
Get a Chorus API token
- Sign in to Chorus and open Settings > Personal Settings.
- In the API access section, generate an API token and copy it. Chorus shows the token only once.
Your Chorus role must allow API access. If you don't see the option, ask your Chorus administrator to enable it for your role.
Connect Chorus in Backdrop
- In the Backdrop app, open Knowledge from the sidebar.
- Find Chorus and click Connect on its card.
- In the Everyone row, click Connect. A secure connection form opens in your browser.
- Paste your Chorus API token and submit. Backdrop checks the token before saving it.
When the card turns green and reads For everyone, Chorus is connected.
What Backdrop syncs
- Recorded meetings and dialer calls, with their transcripts. The first sync reaches back 12 months.
- New calls every hour after that.
- External calls only. A call with no participant from outside your company is treated as internal and skipped.
Disconnect Chorus
- Open Knowledge and click Manage on the Chorus card.
- In the Everyone row, click Disconnect, then confirm.
Backdrop stops receiving calls from Chorus. To switch to a new API token, disconnect, then connect again with the new token.
Avoma
Connect your Avoma call recordings and meeting transcripts to Backdrop. Sync meetings automatically so they enrich your real-time sales knowledge base.
Confluence
Connect your Confluence spaces and pages to Backdrop as knowledge sources. Read-only access, no write permissions. Supports multi-site Atlassian accounts.